Privacy Policy

Introduction

voltic-glow ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website voltic-glow.com and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out enquiry forms on our website
• Register for our educational programmes
• Contact us via email or other communication channels
• Subscribe to newsletters or updates

This personal information may include:

• Name (parent/guardian and child)
• Email address
• Postal address
• Child's age and educational level
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses

Children's Information

Our services are designed for children and teenagers. We collect limited information about children only with parental consent and solely for the purpose of delivering our educational programmes. We do not knowingly collect personal information from children without parental authorization.

How We Use Your Information

We use the information we collect to:

• Provide and deliver our educational programmes
• Respond to your enquiries and communicate with you
• Process registrations and payments
• Send programme updates and educational materials
• Improve our website and services
• Comply with legal obligations
• Analyze usage patterns to enhance user experience

Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

• Consent: You have given clear consent for us to process your personal data for specific purposes
• Contract: Processing is necessary for a contract we have with you, or because we've asked you to take specific steps before entering into a contract
• Legal obligation: Processing is necessary for us to comply with the law
• Legitimate interests: Processing is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your rights

Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With Your Consent: We may disclose your information when you give us explicit permission
• Service Providers: We may share information with third-party service providers who assist us in operating our website and delivering our services (e.g., payment processors, email service providers), under strict confidentiality agreements
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Staff training on data protection

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

• The nature and sensitivity of the information
• The purposes for which we process the information
• Legal and regulatory requirements

Typically, we retain participant information for up to 7 years after the completion of programmes for record-keeping and safeguarding purposes.

Your Rights Under UK GDPR

Under the UK General Data Protection Regulation, you have the following rights:

• Right to Access: You can request copies of your personal data
• Right to Rectification: You can request correction of inaccurate or incomplete data
• Right to Erasure: You can request deletion of your personal data under certain circumstances
• Right to Restrict Processing: You can request that we limit how we use your data
• Right to Data Portability: You can request transfer of your data to another organization or directly to you
• Right to Object: You can object to our processing of your personal data
• Rights Related to Automated Decision-Making: You have rights related to automated decision-making and profiling (though we do not engage in such activities)

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within one month.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please see our Cookie Policy.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

voltic-glow
27 Churchill Way
Cardiff CF10 2WX
United Kingdom
Email: [email protected]

Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Tel: 0303 123 1113
Website: www.voltic-glow.com